ZMC Hotels is proud of a long history of consistent success in winning nationally recognized brand awards for top shelf guest services. When it comes to guest services, there really is no substitute for mindfulness, quality, and care. Our team is selected and trained for their ability to focus on what is important. We listen, we practice awareness, we are pro-active, and we respond, quickly. We strive to always do what we say we will do. We work hard to please our guests and at the end of the day, we know how to celebrate and have fun. Most importantly, we live by the principle of the Golden Rule. We treat others as we would like to be treated ourselves. This is the essence of Hospitality.
ZMC Hotels has a long history of collaboration and teamwork among its employees, supported by a culture of positive reinforcement and encouragement. Team members are trained, trained, and trained some more. Values of kindness in customer service, speed and efficiency, and going the extra mile in support of our clients and customers are all reinforced from day one on the job. Cross training in positions and across assets encourages learning by example, as well as the development of “Best Practices”. Staff is encouraged to keep an open mind and give each other the benefit of the doubt. All are encouraged to communicate honestly and directly with other team members, no matter how challenging the message is to deliver. The path to long-term self-improvement starts with honesty and ends with gratitude and humility.
ZMC Hotels has an ownership perspective baked into our company DNA. The ownership of ZMC Hotels has a substantial equity interest in thirty-two separate hotels within our managed portfolio. The daily operation of our hotel management business is driven first and foremost by the interests of the hotel ownership. We drive value through an emphasis on sales and revenue management, careful attention to costs and operational efficiencies, and growth of our overall earnings profile through disciplined expansion of the portfolio. ZMC Hotels always strives to do what is in the best interests of the ownership of the hotel. What is good for the owner ends up being good for ZMC Hotels.